Our policy lasts 2 weeks from the date your order is delivered to you. If 14 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

• Gift Cards
• Discounted and Special Sale Items
• Personalized Books
• Be So Clean Products
• Class Fees

Please inspect all orders carefully upon receipt.  If you are dissatisfied for any reason, you may contact us within two weeks of the day your order is delivered for an RMA number in order to return brand new, unused merchandise.  Contact our Customer Service Department at 239.315.3729 or email customerservice@kristinomdahl.com and please be sure to have your order number handy.

Merchandise must be returned in original packaging, undamaged and unused.

Once the item(s) have been confirmed received and determined to be in brand-new condition, a refund will be issued.  To avoid any issues, please review your order and look over your item(s) as soon as you receive them. Our 14-day refund period is firm.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you think you have not yet received a refund, please double check your bank account and credit card statements.
Please note that it may take up to two billing cycles before your refunds are posted.  If you’ve done all of this and you still have not received your refund, please contact us at support@kristinomdahl.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, please contact our Customer Service Department at (239) 315-3729 or email CustomerService@KristinOmdahl.com

We will need your Order Number and a description of the issue.  Note: Remember to add our email address to your contacts list so you receive our reply.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Refunds
To return your product, you should mail your product to:

Kristin Omdahl

12870 Tradeway Four, Suite 107-301

Bonita Springs, FL 34135

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.