Frequently Asked Questions

We are to help you in anyway we can.  Below are commonly asked questions we received and hope this helps.  If you still have questions, please contact us online and we will be more than happy to help.

You will have 3 opportunities to download your pattern.

  • Your invoice (which pops up immediately after you make a purchase) includes a download link.
  • Immediately thereafter you will be emailed a purchase confirmation which includes a second download link. If you don’t see it please check your junk or spam box.
  • If you have registered for an account on our website, your pattern will be stored in your personal library. You may log in and access all the patterns you have purchased from us at any time by clicking on the “downloads” section of your dashboard.
  • NO refunds on digital products.

Kristin Omdahl brand products, other than patterns and books, have all been discontinued and are no longer being manufactured or sold.

Under normal circumstances, every effort is made to ship your item within seven business days, Monday through Friday. Should an unforeseen circumstance occur (we are located in Florida; hurricanes CAN happen) that would extend this period for an unusually long period of time, we will contact you to confirm you still wish to have your order sent to you.

Before finalizing your purchase, please make sure that you have entered your shipping address accurately. You will be responsible for any charges for orders that must be resent due to inaccurate or incomplete addresses; obviously we are responsible for any errors we make.

We are responsible for your purchase until it reaches the Post Office. Once the package is turned over to the USPS it is no longer in our control.  Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.  Ownership of packages turned over to USPS transfers to the buyer.  We are not responsible for lost, held, damaged or stolen packages. We are not responsible for delivery errors via carrier, or incorrect shipping information.

Most domestic orders are delivered within 14 to 18 business days: often much more rapidly!  Please keep in mind that mail delays are a fact of life, and unfortunately, we have no control over the Postal Service.  We have no information beyond the tracking information already provided to you.

We are unable to control what happens to your package once it is turned over to the Postal Service. Please contact the Post Office directly for information about your shipment once you have the tracking number.

If 30 days have passed since we shipped your package, and the tracking information still shows that the package has not departed from its origin point, please contact us for a replacement or refund.  We will not be notified by the shipper, and so yes, we will need you to contact us directly.  Please note that international packages cannot be reshipped.

Please inspect all orders carefully upon receipt.  If you are dissatisfied for any reason, you may contact us within two weeks of the day your order is delivered for an RMA number in order to return brand new, unused merchandise.  Contact our Customer Service Department at 239.315.3729 or email customerservice@kristinomdahl.com and please be sure to have your order number handy.

Merchandise must be returned in original packaging, undamaged and unused.

Once the item(s) have been confirmed received and determined to be in brand-new condition, a refund will be issued.  To avoid any issues, please review your order and look over your item(s) as soon as you receive them. Our 14-day refund period is firm.  Returned items are to be sent to:

Kristin Omdahl

12870 Tradeway Four, Suite 107-301

Bonita Springs, Florida  34135

 The fine print:

  • No returns accepted after 45 days.
  • The following items are final sale: specials, discounts, closeouts, class fees, gift cards, patterns or personalized books. No returns will be accepted, and no credits will be issued for these items.
  • We cannot be responsible for shipping errors based on incorrect delivery information nor costs or damage related to these errors.

Returns based on customer error are not provided. 

Yes, we ship worldwide.

Please be aware that orders sent outside the U.S. may result in customs, tariff, and/or postal charges. Any such charges are the responsibility of the buyer. Unfortunately, we have no control over these charges and cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

If an order is refused, a refund for the merchandise, minus the shipping charge, will be issued when the merchandise is returned to our office in brand new condition. Personalized books, gift cards and sale items cannot be refunded.

Please note that the USPS has temporarily suspended international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.  We are unable to ship to these locations at this time.  Please select one of the entries below to display disruption information for that location or event.

We accept Visa, Mastercard, American Express and Discover cards. Payment is only debited once your order has been shipped.

You can also choose to pay with PayPal When selecting this option at checkout, you will be directed to the PayPal site to ‘log in’ and review before clicking ‘pay now’. Once this transaction is complete, you will then return to kristinomdahl.com

Please fill out your cart for actual charges for your entire order.  The fees are based on commercially discounted USPS shipping rates by weight; we do not charge anything extra.

Please note that the USPS has temporarily suspended international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions.  We are unable to ship to these locations at this time.  Please select one of the entries below to display disruption information for that location or event.

Yes, you can purchase an electronic gift card HERE

In order for our coupons to be applied to your order, you must begin by entering the correct code, and then clicking the “apply coupon” button prior to going to checkout.

You will always be able to see the coupon amount applied if you have completed all the steps correctly. We recommend that you do not checkout if you do not see the discounted price, as we have no way to apply coupons retroactively.

All comments are approved before they are posted. Please allow a minimum of 24 – 49 hours before moderated comments are posted.

Our free patterns are not currently available as PDF’s; however, you are welcome to enjoy them on your device.

Is it our desire that you be 100% satisfied with your purchase from the Kristin Omdahl Company. Please email our customer support team at customerservice@kristinomdahl.com with any questions or concerns you may have; be sure to check your junk or spam folders for a response.